COVID-19

COVID-19 - Extraordinary Measures

The world has changed, and so have we.

SwimTogether responds to the COVID-19 Pandemic with extreme protection measures for its employees and customers.

From now on, all of our procedures for picking up our cars will be in accordance with the rules defined by the Direção Geral da Saúde and the World Health Organization.

SwimTogether holds the CLEAN & SAFE seal awarded by Turismo de Portugal guarantees that all hygiene and disinfection procedures are carried out before, during and after your tour.

When choosing SwimTogether, be sure that you are safe to explore the coastline of Sesimbra, Arrábida, Cascais, Lagos, Portimão, Benagil, Tomar, the Azores and Madeira Islands.

These are our Security Procedures:

Cleaning and safety policy

  • Our cars are cleaned with an alcohol-based disinfectant product at the beginning and at the end of each tour.

  • The customer reception takes place in outdoor.

  • Social distance equipment was placed on counters, to avoid permanent contact between customers and staff.

  • All our employees provide assistance equipped with gloves and masks, which are renewed with each assistance.

  • Alcohol gel solutions, masks and gloves are available to all customers if they wish.

Tours Procedures

  • Customers must always wear masks.

  • Temperature control will be carried out on arrival.

  • During the tour, the use of a mask is mandatory., until you start swimming.

  • Only virtual payments will be accepted.

Internal Protocol Against COVID-19

See in detail the internal protocol for implementing standards against COVID-19.

Cancellation Policy

SwimTogether has always had a flexible cancellation policy.

  • When booking your tour you can cancel it at no cost, and with a full refund of your money up to 7 days after booking.

  • If your tour is cancelled, we’ll refund the full amount or transfer the booking to another trip or date, for free. *

* In all cases we strongly recommend purchasing travel insurance that includes cover for COVID-19 travel disruptions.

General Recommendations

  • Be responsible. Protect yourself and others. Wear masks and other protective equipment.

  • Travel responsibly and make sure you don't endanger risk groups.

  • Avoid places with many people and always ensure the social distance of 2 meters.

  • Always disinfect your hands and wear a mask, frequently.

CONTACTS

Azinhaga da Fonte do Louro, nº 16, 4º Dto.

1900-234, Lisbon

Portugal

Tel: (+351) 917 147 424

E-mail: info@swim-together.com

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